FAQs

If you are having trouble ordering or if you have a question that is not listed below, email us , and we'll be happy to assist you.

What forms of payment do you require? We accept Visa, MasterCard, Discover, PayPal and American Express.

How do you handle backorders? If time is important, please feel free to call 201–266–6155 and check stock before placing your order.
If you place an order and an item is out of stock, we will contact you via email with an estimated lead-time. We notify you by e-mail after your back ordered item has shipped.

How safe is it to use my credit card online? 
All transactions are conducted using the latest encryption technology (SSL 128-bit). Personal and Credit Card information are always encrypted before transmitted across the Internet to ensure the highest possible safety and privacy. For more details please see our Security and Privacy Notice.

How can I order if I do not want to use my credit card on the Internet? 
We will be happy to accept your order by phone through our order line at 201-266-6155, between the hours of 9:30 am and 4:30 pm Eastern Standard Time, Monday through Friday.

Due to the large volume of calls that we receive, you will be required to have all necessary information about the items you are purchasing ready for our operator.

Call 201-266-6155 to proceed with placing your order. Please have your billing information and credit card ready.
PLEASE NOTE: If you have questions regarding shipping and products offered on FruityWipes.com, or if you have other inquiries, please send your comments or questions to customerservice@fruitywipes.com. A Customer Service Representative will contact you within 24 hours.

Does FruityWipes.com collect a sales tax? Yes and No. To all of you who reside in New Jersey you are subject to an 7% sales tax. For those who live outside of New Jersey, you are not subject to any sales tax.

What happens if, for some reason, I receive damaged products?
When packing your order, we take extra precautions to ensure that it will arrive undamaged. However, in the event that you receive a damaged product, please contact us at  within 5 business days after receiving your package. Please retain all packaging material for collection by the freight carrier.

We will replace a defective item with an identical one at no cost. However, you may not exchange a defective item for a completely different one. In the event you receive a damaged item, we will ship you an identical replacement at no charge.

Should you receive a damaged product, please contact us at  within 5 business days after receiving your package. Please retain all packaging material for our freight carrier's collection. Let us know which item was damaged, and we will ship an identical replacement to you at no charge. See Shipping & Returns for further instructions.

What kind of guarantee does FruityWipes.com offer?
We guarantee everything. If you have opened your order and are not happy with it, you may return it within 7 days for a full refund. However, we will only refund shipping charges if the return is the result of an error made by FruityWipes.com. Due to our quality assurance shipping procedures, we guarantee that all items shipped are in good quality condition. We are sorry, but we cannot accept a return if the item has been used.

What are your return policies?
Prior to returning merchandise, please contact  or 201-266-6155 to receive a Return Goods Authorization number (RGA).

See Shipping & Returns for further instructions.

Can I send a package to a different location? 
Yes, our checkout function allows you to enter a shipping address that is different from your billing address so you can send gifts to friends and relatives.

Can I cancel an order?
After you receive your email notification and purchase order confirmation form, you may cancel your order within 24 hours. Simply send us an email to  stating that you would like to cancel your order. Please include your order number and order details.